Privacy Policy

Last updated: 24th July 2025

EchoStars Solutions Limited (“we,” “us,” “our”) is committed to protecting the privacy of individuals who use our website or services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect the following categories of personal information:

• Information you provide: when you register, fill out forms, request demos, or contact us (e.g. name, email, phone, company data, payment details).

• Usage data: technical and behavioural data including IP addresses, browser type, login times, pages viewed, and interactions with our Services.

• Information from third parties: such as marketing partners or public sources where legally permitted.

2. How We Use Your Data

We use your data to:

• Provide and manage our Services, including onboarding, support, billing, and account administration.

• Develop and improve our Services and features.

• Communicate with you: transactional messages, support correspondence and, with your consent, marketing or newsletter communications.

• Enhance security, detect fraud, comply with legal obligations, and prevent misuse.

• Aggregate and anonymize data for analytics and product insights (never identifying individuals).

3. Sharing Your Data

We do not sell your personal data. We may share your information with:

• Vendors and service providers: to host our Services, process payments, support analytics, etc. under data‑processing agreements.

• Business partners or affiliates: only as necessary to deliver the Services.

• Legal authorities or to protect rights: if required by law (e.g., court order, legal investigation), or to protect our rights, property, or user safety.

• Business or asset transfers: in case of mergers or corporate restructuring, under confidentiality and data‑protection obligations.

4. Data Security

We implement organizational, technical, and physical safeguards to protect your personal information. While we strive to use industry-standard measures, no system can guarantee absolute security.

5. Cookies & Tracking

We use cookies and similar technologies:

• Essential cookies are required for core functionality.

• Non-essential cookies, with your consent, help provide analytics, performance insights, and optional marketing features.

• Cookie preferences can be managed via your browser settings, but disabling cookies may limit Service functionality.

6. Children’s Privacy

Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child under 16 has provided us personal data, please contact us to delete it.

7. International Data Transfers

Personal data may be processed and stored in countries outside the UK/EEA. Where data is transferred from these regions to locations lacking an adequacy decision, we implement safeguards such as the EU Standard Contractual Clauses or equivalent lawful transfer mechanisms.

8. Your Privacy Rights

Depending on your jurisdiction (e.g. UK/EEA), you may have rights including:

• Accessing your personal data

• Correcting inaccurate information

• Requesting deletion or restriction of processing

• Withdrawing consent or objecting to marketing

• Data portability and the right to lodge a complaint with a supervisory authority

To exercise any rights, contact us using details below, and we will verify your identity before proceeding.

9. Data Retention

We retain your data only as long as necessary to fulfill the purposes described, to provide the Services, comply with legal or regulatory requirements, and resolve disputes.

10. Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on our website, with a revised "Last updated" date. Continued use of the Services after updates implies your acceptance of the revised terms.

11. How to Contact Us

If you have any questions, need to exercise your rights, or wish to raise a concern, please contact:

EchoStars Solutions Limited
4B Wyneham Road, SE24 9NT, London
info@echostars.net
+44 7442 834277